Reviews

READ IMPORTANT!!! Last time I went I got 3 bags of 3.5 Rainbow Harbor and 2 of them were only 2 grams?!? They were in sealed bags and were different types in the bag instead of the original Rainbow Harbor I ordered. Obviously one of the employees is stealing from the company so make sure to weigh out your bags before you leave the store if you get from this place or they will probably rip you off and steal from you like they just did to me. Also they like to close earlier than their closing time. They will close the gate up to the 30 minutes before they leave and lose customers who had orders in to go to other dispensaries that actual stay open until their actual closing time especially on holidays. Last 4th of July I went there 20 minutes before they were supposed to close with a huge order in but since they decided to close before their closing time I had to go to another that actually stayed open until the correct time.

- Michelle Reilly

July 29, 2024

I had a very good experience here. I was helped by Shay and Jess who both looked for the best discounts and promotions for me. I will absolutely be returning because the price was great and so was the customer service.

- Patrick Fleming

May 21, 2024

They had everything I needed. The three star is for the service Tywin-Lannister was rude. I didn’t care for her attitude. I have always received great service at the other Surttera. This was at the Park st. location first and last time at that location. The other gentleman there was very nice greeted me coming and going.

- Shannon Rhoden

June 19, 2024

Hands down the best customer service and engagement in Jacksonville. Anthony was very knowledgeable about the various products and was ready to answer any questions. I was in great hands and will definitely be returning. Great vibes, great folks, great product. Thanks Anthony!!

- Chaz Robinson

August 9, 2024

I've shopped at a lot of dispensaries but Surterra consistently stands out for both their selection and their staff. Daniel in particular is always warm, cheerful and friendly, and I trust his product knowledge unconditionally. Thanks Surterra!

- Blaise Nugent

July 17, 2024