I went to refill a prescription and they told me my insurance would not cover it that I needed to pay outright which was more than I could afford. They said the reason was because I had "already refilled this prescription within the last month". I had not refilled this prescription in over a year and a half becausenit is on an as needed basis... So I called my insurance provider and they said the reason they declined to pay for it was because instead of selecting quantity 1 the person selected quantity 6.7... So my insurance provider thought that I was trying to fill 6.7 refills all at once!! I only wanted 1... I had to get on a conference call with my insurance provider and the pharmacist to walk them through their mistake. They were very snippy and rude towards my insurance provider though they patiently explained how to process my prescription properly for 1.

Disrespectful employees who blame the customer when they, the pharmacy, forget to fill the prescription. Nevermind that the automated service calls and texts that the script is ready. I could overlook this except for the fact that the employees talk with disrespect and attempt to lie about insurance not working or the doctor didn't write the prescription.

I like shopping here however the last two times that I was here I had to wait for a cashier as he was helping customers in the photo department and one time he was rude because I rang the bell and there was an employee in front of me. Also there was a stocking cart left in one of the aisles which I couldn't get by because I use an oversize walker.

If you enjoy being treated with disrespect, including: being talked down to, (I asked an older pharmacy person why she was being so rude to me? I told her she was making me nervous, because of it. She replied "I am not being rude to you!" I told her that I felt she was, and started a sentence with, I am a customer...she hung on me., in the middle of that sentence. She was very rude in my needing help with a prescription I was to run out of. I was nothing but kind to her. As I always am. I was told the day before that I had to call next day because I needed a pharmacist's help, and not a floating one. So doing as I was told...this was the treatment I got. Being hung up on, snapped at, and talked down to...I was a total inconvenience to this woman, Barb. It's not the first time I am receiving this kind of attitude at this Walgreens pharmacy. But this was definitely a shock. The automated system has been terrible for a long time. It gives false information, has you confused, and driving to get a pick up, just to be told...it isn't ready. Than being told...it's you, that has made the mistake. After today I am leaving this walgreens. I just hope wherever I change to; I am not treated in such a shabby way. I am 68 and I have had many jobs where my job security, was based on my treatment of people I had to interact with. This woman is older. Even if age shouldn't matter, she at least...should know better. I would recommend finding a kinder place.

Every month there seems to be some obstacle preventing seamless medication refills. The app is unreliable and, now, I can't help but feel like the information I receive from the staff matches that unreliability. It is really frustrating to have to call so many times and still be met with challenges to what should be a much, MUCH, easier process. It's got to be equally frustrating for the staff, but after months of going out of my way to make it easier on them without the same favor being returned, this seems to be a problem with no resolution available.