Super Supplements - Federal Way, WA | Cannabis Shop

They shipped an auto delivery to an old address that I updated 2 years ago. The rep confirmed my shipping and billing address were not the address they shipped to. I was assured it would be escalated, rerouted back to the warehouse, refunded and resolved. The 2nd rep a few days later assured me it would be escalated again and that this time I would get the call back I was promised on the first call. The 2nd rep said we'd likely have to wait for delivery to the wrong address, and hope the recipient drives the package back to the store, and THEN I'd be refunded. After 9 days, the package was delivered 1400 miles away from my home, I was never refunded and never received that promised phone call. I had to turn to my credit card company for a dispute, change my card number, and update all my auto billing elsewhere. What an unbelievable hassle. Good products, but I'll never but here again.

Carter was da man! Showed professionalism and respect to all customers. Appreciate all the help. Give him a raise for real! 👏🏽👏🏽