Wow could you hate your job more. The 2 most depressing people I have ever meet. Great selection by the way but..... get better people

Friendly knowledgeable and always willing to help without being pushy ! 👍 ask for Konrad, great guy 💪😡💪

Those two women didn't even make eye contact when I walked in. They didn't say: "How can I help you?" Nothing! Absolute lack of basic customer service. They looked like they didn't even want to be there. And it's the second time that has happened! Horrible! That happened yesterday 12-6-2023 around 45 minutes before the closing time, at 8:00 pm.

I just picked up an online purchase and the customer service was questionable. There were three people at the counter when I walked in but I could not see the third person initially. I only knew she was there because that is who asked me if she could help me. The two other people were men and they were just staring at me. I did not feel welcome at all. I said I have a pick up from an online order and had my ID ready since my confirmation email said I would need it. One of the guys asked for my name so I told him and he proceeded to get my order. I tried to show him my ID but he barely glanced at it and told me to sign the invoice that was attached to my items. The invoice did not have a space for a signature so I asked where exactly am I signing. The woman then chimed in and said to sign the bottom of this folded paper that did not require a signature. I scribbled my name, got my items and left because at this point I felt like I was being profiled. Why would I need to sign an invoice for an online order that was already paid for? He could have actually checked my ID to match the name or simply asked to see my email confirmation if it was that serious. My mother shops at The Vitamin Shoppe all the time and has never had to sign for her pick up orders. I called her as soon as I left to see if I was being paranoid and she confirmed that she never signs for her orders. I also was not asked if I wanted to purchase a bag even though I was holding my toddler and I was picking up two bottles of liquid vitamins. Very weird customer service for a store that did not have a single other customer. I’m glad I got a discount on what I was picking up but I will be buying directly from the manufacturer next time like I usually do where I can retrieve my package at home in peace.

Janine is the best! We come in once a month to restock on prework out and creatine. She has been an essential factor in my weight loss journey. She has spend so much of her time walking me through different supplements and things I can include in my work outs. She answers all 1,5000 of my questions and is so kind and patient. We appreciate you Janine! 🥹🫶🏽