Tobacco hut - Springfield, VA | Cannabiswinkel

This is a nice Place and a nice service Great prices good position of Cigars. Recommend this smoke shop.

DO NOT GO HERE! In the span of the last month they’ve given me DEFECTIVE products TWICE! And then they have a “no refund no return no exchange” policy EVEN IF THE PRODUCT IS DEFECTIVE BY NO FAULT OF YOUR OWN (WHICH A LOT OF THEM ARE). Then they gaslight you into saying you probably broke it when it’s obviously a malfunctioned product like oil coming out of a cartridge instead of smoke. They’re money hungry and don’t care about the customer experience. And if you do go back to discuss the messed up product w them they tell you you have to come back when the managers there even though he’s literally never there! They told me to come on a Monday and that this “manager” would be there then, which he wasn’t. I had to go back 4 times to find him! I live in the area so I come here a lot but they’ve lost a LOYAL costumer out of me because one broken product could be a fluke but 2?? And refusing to give me any type of compensation? Horrible business. I will also be telling my boyfriend, brother, and friends not to come here anymore (also frequent costumers). Hope that $70 (that I’m disputing and getting back) was worth loosing 5-8 frequent costumers. If you need a RELIABLE smoke shop Springfield Tabaco and vape is great they’re way cheaper AND they exchange your products if defective! Learn to do better business you SCAMMERS!