I really would like to write a better review. However, I feel this has to be written.
I have some advice for management and staff at Natural Grocers.
My advice is:
When your employees see a customer in the store, not only welcome and smile at your customer, but also add the following Q. Can I offer assistance or help you find something?
I applaud that everyone was working, stocking, talking amongst eachother, and smiling. Not once did anyone ask "How can I help you or can I help you find something, or even say a word to me."
I almost walked out the door and went to another store that I knew would offer a smile and also ask.. "Are you finding what you need or how can I help you?"
I still purchased and spent more than I wanted to.
Next time I shop here, my hope is that this will happen. I would have spent more and probably found what I needed.
I had a recipe and I had walked back and forth many times passing the same employees, over and over again. Yes, I probably could have asked but I had already made my mind up that I was going to see if someone would......
An hour or more may have passed and the only person who asked, was the person checking me out.
I'd like to give a better review next time. Customer service is so important.
- Lisa Kuehl
September 5, 2023
Excellent prices and a wide variety of items not easy to find. Love the affordable bulk prices of common herbs and spices, and grains. Huge selection of Gluten Free and vegan products.
- Liz Wright
September 24, 2021
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