Sunnyside Cannabis Dispensary – Framingham - Framingham, MA | Cannabis Shop

Horrible experience. Totally unprofessional management. I had to wait because their computer was having issues, it seems. It happens. There was a guy training a new employee, but that was also NOT the issue at all. After a few minutes I asked if there was something wrong with my card, but the trainer said, No, they were just having issues where they had to go back in and restart from scratch for some reason. OK, fine. I was just sitting there calmly waiting, not making a scene. I really didn't care!

It took a while longer and then the "manager" came over and said something to the trainer, like a joke about him doing training now. The trainer started to make a phone call on his iPhone, he put the phone to his ear, and I made a joke, saying, "I think your IT guy needs the training." I saw the "manager" put his finger to his lips in the typical shushing gesture while looking at me. I was shocked at this, but whatever. So the other guy leaves, and the "manager" starts to get involved, although it had finally already gone through and he was totally unneeded. But then the trainee says something about, "I can't see his order." I was just a walk-in, so I thought that might be confusing them, so I try to be helpful and say, "I didn't phone in an order." So THEN the "manager" says, "He's a trainee! Do you want to go to another store?" We argue, I mention him seeming to "shush" me and he gets really obnoxious and proceeds to act like a bully who feels the MANAGER is always right at HIS store.

WOW!!! So he comes over and interjects for NO reason, attacks me and pretends like he's somehow coming to the rescue of this trainee whom I never said one word to or about! I was totally cool with him and it wasn't his fault anyway! Never returning. It's sick how "managers" have become these days. Outrageous for a person who is supposed to be the one who puts out the fires to start one for no reason other than his ego. August 5, 2024.

I also notice that positive reviews get personal attention, but negative reviews all receive the same form letter.

Great experience and easy pickup! The associate helping me get my pickup order was very kind and did a great job. I think her name was Tessa. She’s awesome!