Balance CBD – Seattle, WA | Cannabis Shop

Am having a similar (unresponsive) experience with their customer service - the issue for me is that the tip of the glass dropper for the CBD oil was broken (!) - not sure if that means there's broken glass in the CBD oil but definitely not touching it...has anyone else had a similar experience? I'm surprised that their customer service has been so unresponsive about this issue.

Product is great. Processing an address change was unsuccessful and my order was delivered to the wrong address. Attempts to reach someone via their ph# and web format have been unsuccessful for a full week (2 voice & 2 web forms). I don't know if they are swamped or if there is no one there? Disappointed because their formula really works for my dogs and we've just undergone a major life change.
Like I said product is great.