BNB Tobacco - Smoke & Vape Shop in Ashburn, VA | Cannabis Shop

I've always had a great experience with ordering, shipping and customer service. I roll my husband's cigarettes and this website saves hundreds! Order is always right and I've never had smashed tubes. Which is a big deal, iykyk. If you're not getting tracking numbers that is the fault of the shipping company. Not the business. Shipping usually takes 5/6 days from order to delivery.

I think BNB stands for "Backorder n Backorder". This place is the absolute WORST to buy your tobacco needs from! So many of the products are actually out of stock and "backordered" with no indication of this on their website, and you don't find out until days after you placed your order when you get an email that it's delayed with no ETA on when it will be ready. I order every two weeks like clockwork and decided to give them a chance regardless of the bad reviews because they have a rewards program and carry the products I typically buy, but the bad reviews were true and dealing with them just isn't worth the hassle. I didn't even last more than a month ordering from them until 2 out of 4 items I've tried to purchase were out of stock.

I will never be purchasing from this place again and going back to using the other shops I've used and never had this problem with. Do yourself a favor and order from one of the many other online shops that actually care about fulfilling their customers orders, instead of selling goods that they don't even have in stock and wasting their customers time like this place does.