Herbwell Weed Dispensary Cambridge - Cambridge, MA | Cannabis Shop

Costumer service incredibly by Diana. I never sign up for anything but she made it worth it!!! 😊

I gave them one star because I had to
I went herbwell on Mass Ave today and as I was walking in I seen a board that I thought said something like sped $40 get 15% $75 get 20% and $100 get 25%. So figure I’ll $100 which I have never spent weed
When it rang up it came out to $144 so thought I read the board wrong. I admit I should have spoke up but thought I was wrong.
As I was leaving I reread board and found out I was correct so took pic and went back in and asked why I didn’t get discount her reply
“I don’t know why but didn’t matter because all sales are final” So I said well looks like I won’t be back again she ask can I give you a $15 off your next $40 purchase which less then half of I should have received
I declined because I won’t be back.
Now I’m a 60 yo man and only written one other review in my life.
I did it to give people a heads up especially older people.
I didn’t want to post another 1 star and couldn’t figure out how to reply to your reply so I’m edited my current I was done and going to move on but after receiving a message which stating the reasoning why I didn’t get the bonus
After I ordered it was her suggestion I use a $10 B money if you have audio on transaction listen to it she knew what I order and knew how much I spent she should have explained that it would be far less discount then the other way. Not to repeat myself she claimed when asked why I didn’t receive bonus she said I DONT KNOW but all sale are final anyway everything that benefited your establishment she knew. I feel bad for my friends who suggested your place because they said they will no longer go there or recommend it 2 out of the 4 the even offered me the $36 which explained it wasn’t about that and will not hold them to it.
I’ve unsubscribed to email and you do not need to reach out. I just want you to teach your help little better about your programs to help benefit your customers unless your goal is to.
NEVER MIND