Sunburn Cannabis Panama City Beach Dispensary - Panama City Beach, FL | Cannabis Shop

This was my first time visiting this location, and I genuinely walked in excited. The place looks awesome—cool vibe, great aesthetic, and exactly the kind of spot that makes you want to hang out, try new flavors, and come back again.

Unfortunately, the experience didn’t live up to the look.

I came in about 15 minutes before closing, which I understand isn’t ideal—but that time is still business hours. From the moment I walked in, the young man working made me feel rushed and unwelcome. He didn’t go over any deals, didn’t ask what I might be in the mood for, and didn’t make any effort to guide or help me as a first-time customer. Instead, I was made to feel like an inconvenience for simply showing up before close—despite being nothing but respectful.

To be blunt: good customer service doesn’t stop when the clock gets close to closing time. First impressions matter, especially for new customers.

On top of that, wearing sunglasses indoors at night while dealing with customers comes off as disengaged and unapproachable. It doesn’t exactly scream “I’m here to help you.”

I hope this young man learns to become more personable, because that skill alone will take him much further in life. The brand itself has serious potential—but experiences like this can turn excitement into hesitation.

Sunburn, you’ve got something good here. Do better when hiring and training, because the atmosphere deserves service that matches it.

⭐️⭐️⭐️ (for the vibe alone — service needs work)

⭐️⭐️⭐️⭐️⭐️ Outstanding Experience Every Time!

Sunburn Dispensary is hands down one of the best dispensaries around! The whole team — especially Dan, Jarret, and Mario — go above and beyond to make every visit smooth, friendly, and enjoyable. It’s rare these days to find a business that will actually answer the phone when you call, but Sunburn always does!

Their customer service is top-notch, their staff is knowledgeable and personable, and I really appreciate that they’ll hold your order for 48 hours and honor any sale price during that time — that kind of flexibility is unbeatable.

Whether I’m stopping in or calling ahead, I know I’ll get treated with respect and a smile. Thanks to Dan, Jarret, Mario, and the whole Sunburn crew for making every experience such a great one! 🌞💚